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Can I get an invoice/VAT refund?

Yes, of course. If you would like to generate your invoice please open the confirmation email sent via Paddle and click on “View invoice” button. After that you will be redirected to a page where you will be able to enter your company details (click on “Add business address“) and print your invoice.

Do you have a VAT-EU number?

Paddle automatically will charge VAT (value added tax) rate applicable in your country. Although, it is possible to get it excluded from the final price if you have a valid VAT-EU number.

If you need an invoice and have a valid VAT-EU number, please enter it during the checkout process. After your email is provided in the checkout form, you will see “Add VAT Number” button in the bottom of popup.

It is also possible to enter the VAT ID number after the purchase was made. If you forgot it to enter it during the checkout, you can add it along with the company details (see description above) using the link provided with the order confirmation email sent by Paddle. In such a situation the VAT will be refunded to you.

Why do I use Paddle to collect payments?

Paddle acts as a Merchant of Record and handles all taxes (VAT, etc.) that should be collected from regular customers (non-B2B transactions) in EU. It would be very expensive and complicated to build a system checking and storing the customers data in accordance to current EU tax laws and also make the shop compliant with VAT-MOSS.

Technically, when you buy the license, you buy it from and send the money to Paddle (Merchant of Record, intermediary) and once a month I issue a single invoice for Paddle and get all the money from them via a single wire transfer, so it is much, much easier for my accounting office to handle my income & VAT taxes.

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